NATS demonstrated strong financial performance for the year to 31 March 2012. Revenue increased by £88 million to £865 million, while pre-tax profits rose by £89 million to £195 million.
The exceptional increase in profit mainly arises from the price control review for 2011-2014 (CP3) which:
Contract renewals and growth in NATS’ commercial business also contributed.
NATS’ core en route air traffic control service is economically regulated and incentivised to deliver specific performance targets that create economic value for its airline customers. In the year, these involved delivering:
During the year, NATS also delivered a number of major projects with minimal disruption to services. This included transitioning iFACTS, one of the most advanced controller decision support systems, into full operational service at Swanwick, requiring some 30,000 hours of training to 480 staff. The system brings improvements to both safety and capacity.
This performance, supported by proactive communications, resulted in our best-ever customer satisfaction score with 81.1% of respondents satisfied or highly satisfied with the company’s service.
Outside its economically regulated business, NATS provides a range of commercial air traffic and airport optimisation services. Through renewing existing domestic airport contracts and winning business in new markets in the year, the company secured forward orders worth £495 million in the UK and 20 other countries. These included:
NATS’ expertise in information management, designing and managing complex airspace, and optimising runway capacity for customers, supports the world’s busiest single and dual runway airports at Gatwick and Heathrow and is now helping to win new business internationally in markets from the USA to India, and from the UAE to Singapore.
Updated today at 22:00